Privacy policy

This Privacy Policy explains how Blue Pulse Advanced Swimming Pool Engineering Limited, operating the online store under the brand name Blue Pulse (“we”, “us”, “our”), collects, uses, stores and protects your personal information when you visit our website or make a purchase.

We comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. By using our services, you agree to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:

Blue Pulse
Operated by Blue Pulse Advanced Swimming Pool Engineering Limited
Unit 1 Hurley’s Yard
Liscahane Beg
Kinsale, Cork, P17 NP93
Ireland

Email: webshop@bluepulse.ie
Phone: +353 83 368 5774
CRO: 768050
VAT: IE4308940FH

1. Data We Collect

We collect the following categories of personal data:

a) Information you provide directly

Name

Shipping and billing address

Email address

Phone number

Payment details, processed securely by third-party payment providers

Account login details, where a Shopify customer account is used

Messages, enquiries or support requests

b) Information collected automatically

When you browse our store, Shopify and related services may automatically collect:

IP address

Device type and browser information

Cookies and tracking identifiers

Pages viewed, time spent and referring websites

Shopping cart activity

Log files used for security, fraud prevention and analytics

c) Payment information

Payments are processed securely by third-party payment providers, which may include:

Shopify Payments

Stripe

PayPal

Revolut Pay, where available

We do not see or store full credit card details.

d) Information from orders

Products purchased

Order history

Delivery status

Return requests

Warranty claims

1. How We Use Your Data

We use your personal information to:

process and deliver your orders

communicate order updates, confirmations and invoices

provide customer support

manage returns, refunds and warranties

detect and prevent fraud

improve website performance and user experience

comply with tax, accounting and legal obligations

send marketing emails, only where you have given consent

We do not sell your personal data to third parties.

1. Legal Bases for Processing Under GDPR

We process your information under the following legal bases:

Contractual necessity — to fulfil your order and provide our services

Legal obligation — to comply with tax, accounting and regulatory requirements

Legitimate interests — for fraud prevention, website security, analytics and business administration

Consent — for marketing communications and non-essential cookies, where applicable

You may withdraw consent at any time.

1. Sharing Your Information

We share your data only with trusted service providers where necessary to operate our business and provide our services.

a) Shopify

Our online store is hosted on Shopify. Shopify acts as our data processor and stores your data securely. Shopify’s privacy information is available at: https://www.shopify.com/legal/privacy

b) Payment processors

We may share payment-related information with secure payment processors such as Shopify Payments, Stripe, PayPal and Revolut Pay.

c) Delivery partners

We may share delivery information with An Post, Fastway, DHL and Blue Pulse internal delivery services where necessary to deliver your order.

d) Professional service providers

We may share information with accountants, IT support providers, legal advisers or other professional service providers where necessary for business administration, compliance or support.

e) Legal authorities

We may share information with legal or regulatory authorities where required by law, for example in relation to tax compliance, fraud investigations or legal claims.

We never sell your information to third parties.

1. International Transfers

Because our online store is hosted by Shopify and may use other third-party services, your data may be stored or processed outside the European Economic Area (EEA), including in Canada and the United States.

Where this happens, appropriate safeguards are used, such as:

Standard Contractual Clauses

GDPR-compliant transfer mechanisms

security and compliance measures used by our service providers

You may contact us to request further information about these safeguards.

1. Data Retention

We keep your information only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods include:

Order and invoice records: 7 years, in line with Irish tax and accounting requirements

Customer accounts: until you request deletion, subject to any legal retention obligations

Marketing data: until you unsubscribe or withdraw consent

Support messages: up to 2 years, unless required for warranty, legal or dispute purposes

After retention periods expire, data is securely deleted or anonymised where possible.

1. Cookies

Our website uses cookies and similar technologies for:

essential website functions

secure checkout

shopping cart functionality

analytics, including Shopify Analytics and Google Analytics where enabled

improving user experience

fraud prevention and website security

You can manage cookie settings in your browser. Some cookies are necessary for the website and checkout to function correctly.

A full Cookie Policy can be provided upon request.

1. Your Rights Under GDPR

You have the right to:

access your personal data

correct inaccurate or incomplete information

request deletion of your personal data, also known as the “right to be forgotten”

restrict processing

object to processing, including marketing communications

request data portability

withdraw consent at any time, where processing is based on consent

To exercise these rights, please contact us at webshop@bluepulse.ie.

We will respond within 30 days, as required by GDPR.

You also have the right to lodge a complaint with the Data Protection Commission in Ireland if you believe your data protection rights have been infringed.

1. Data Security

We implement technical and organisational measures to protect your data, including:

encrypted Shopify hosting

secure payment gateways

restricted access to personal data

use of SSL certificates on our website

reasonable administrative and technical safeguards

regular monitoring of systems where applicable

However, no online system is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute protection against unauthorised access.

1. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page.

Continued use of our website and services after changes are published constitutes acceptance of the updated Privacy Policy.

1. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Blue Pulse
Operated by Blue Pulse Advanced Swimming Pool Engineering Limited
Unit 1 Hurley’s Yard
Liscahane Beg
Kinsale, Cork, P17 NP93
Ireland

Email: webshop@bluepulse.ie
Phone: +353 83 368 5774
CRO: 768050
VAT: IE4308940FH