Privacy policy

Privacy Policy

Last updated: 25/11/2025

This Privacy Policy explains how Blue Pulse Advanced Swimming Pool Engineering Limited, trading as BluePulse Shop (“we”, “us”, “our”), collects, uses, stores and protects your personal information when you visit our website or make a purchase.

We comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
By using our Services, you agree to the practices described in this Policy.

1. Data Controller

The data controller responsible for your personal information is:

Blue Pulse Advanced Swimming Pool Engineering Limited
Unit 1 Hurley’s Yard, Liscahane Beg
Kinsale, Co. Cork, P17 NP93, Ireland
Email: webshop@bluepulse.ie
Phone: +353 83 368 5774

2. Data We Collect

We collect the following categories of personal data:

a) Information you provide directly

  • Name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party processors)

  • Account login details (Shopify customer account)

  • Messages, inquiries or support requests

b) Information collected automatically

When you browse our store, Shopify automatically collects:

  • IP address

  • Device type and browser

  • Cookies and tracking identifiers

  • Pages viewed, time spent and referring websites

  • Shopping cart activity

  • Log files (used for security and analytics)

c) Payment information

Payments are processed securely by:

  • Shopify Payments

  • Stripe

  • PayPal

  • Revolut Pay (where available)

We never see or store full credit card details.

d) Information from orders

  • Products purchased

  • Order history

  • Delivery status

  • Return requests

  • Warranty claims

3. How We Use Your Data

We use your personal information to:

  • process and deliver your orders

  • communicate order updates, confirmations and invoices

  • provide customer support

  • manage returns, refunds and warranties

  • detect and prevent fraud

  • improve website performance and user experience

  • comply with tax and legal obligations

  • send marketing emails (only with your consent)

We do not sell your data to third parties.

4. Legal Bases for Processing (GDPR)

We process your information under the following legal bases:

  • Contractual necessity – to fulfil your order

  • Legal obligation – tax, accounting and regulatory requirements

  • Legitimate interests – fraud prevention, website analytics

  • Consent – marketing communications and cookies

You may withdraw consent at any time.

5. Sharing Your Information

We share your data only with trusted service providers necessary to operate our business:

a) Shopify (website and hosting)

Shopify acts as our data processor and stores your data securely.
Their privacy policy: https://www.shopify.com/legal/privacy

b) Payment processors

Stripe, Shopify Payments, PayPal, Revolut Pay.

c) Delivery partners

AnPost, FastWay, DHL, and BluePulse internal delivery services.

d) Professional services

Accountants, IT support (access only when required).

e) Legal authorities

Only when required by law (e.g., fraud investigations, tax compliance).

We never sell your information to third parties.

6. International Transfers

Because our store is hosted by Shopify, your data may be stored or processed outside the European Economic Area (EEA), including Canada and the United States.

These transfers occur under:

  • Standard Contractual Clauses (SCCs)

  • GDPR-compliant safeguards

  • Shopify’s certified compliance frameworks

You may request details of these safeguards at any time.

7. Data Retention

We keep your information only as long as necessary for the purposes described in this Policy:

  • Order records: 7 years (Irish tax law)

  • Customer accounts: until you request deletion

  • Marketing data: until you unsubscribe or withdraw consent

  • Support messages: up to 2 years

After retention periods expire, data is securely deleted or anonymised.

8. Cookies

Our website uses cookies for:

  • essential website functions

  • secure checkout

  • analytics (Shopify Analytics, Google Analytics—if enabled)

  • improving user experience

  • preventing fraud

You can manage cookie settings in your browser.

A full Cookie Policy can be provided upon request.

9. Your Rights Under GDPR

You have the right to:

  • access your personal data

  • correct inaccurate information

  • request deletion (“right to be forgotten”)

  • restrict processing

  • object to processing (including marketing emails)

  • request data portability

  • withdraw consent at any time

To exercise these rights, contact us at webshop@bluepulse.ie.

We respond within 30 days as required by GDPR.

10. Data Security

We implement technical and organisational measures to protect your data:

  • encrypted Shopify hosting

  • secure payment gateways

  • restricted access to personal data

  • regular system monitoring

  • SSL certificate on all website pages

However, no system is 100% secure.
We cannot guarantee absolute protection against unauthorised access.

11. Children’s Privacy

Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Policy from time to time.
The most recent version will always be posted on this page.

Continued use of our Services after changes are published constitutes acceptance of the updated Policy.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

BLUE PULSE ADVANCED SWIMMING POOL ENGINEERING LIMITED
Unit 1 Hurley’s Yard, Liscahane Beg
Kinsane, Co. Cork, P17 NP93, Ireland
Email: webshop@bluepulse.ie
Phone: +353 83 368 5774

CRO: 768050
VAT: IE4308940FH